About this policy
Arclek is operated by DataArc Technology Limited (Hong Kong). This policy explains how we collect, use and disclose personal information when you visit this website, explore its content or contact us through it. References to “Arclek”, “we”, “us” and “our” mean that company.
This policy applies to our marketing website and related enquiries. The handling of data within our products and enterprise services is addressed separately in the privacy notices and data-processing terms provided for those services.
Information we collect
Information you provide. When you contact us, you may provide your name, work email, organisation, industry, products of interest and message, along with any other information you choose to include. Providing this information is voluntary, but we may be unable to respond fully without relevant contact details.
Information collected automatically. Website visits may generate technical records such as your IP address, browser and device information, pages requested, timestamps and error or security logs. Cookies and similar technologies may also record preferences and interactions, as explained below.
Other communications. If you engage with Arclek through a linked social platform, we may receive the information you share with us there. Please avoid including sensitive or confidential information in a general website enquiry.
How we use information
We use information to respond to enquiries, discuss relevant offerings and manage communications with you. We also use technical information to operate and improve the website, understand its use, diagnose errors and prevent misuse.
Where we send optional marketing communications, we do so subject to applicable notice and consent requirements. You can ask us to stop by contacting us or using an unsubscribe option provided in the message.
We may also use information to meet legal obligations, respond to lawful requests and protect our legal rights. Information submitted through this website is not used to train general-purpose AI models.
Cookies and similar technologies
The website may use cookies and similar technologies to support its functions, remember preferences and understand interactions. Where optional technologies require consent, we seek it as required by applicable law.
You can block or delete cookies through your browser settings. Some website functions may be affected if you do so.
How we share information
We may share relevant information with providers that help us operate the website, manage enquiries or support technical and communications functions. They process information for those purposes subject to applicable confidentiality and data-protection requirements.
We may disclose information when you ask us to, to professional advisers, where required by law, or when necessary to protect rights and security. Information may also be involved in a merger, acquisition or similar business transaction, subject to applicable safeguards.
The website includes links to social platforms and other external websites. If you follow a link, the external service’s own privacy practices apply. Review its policy before providing personal information there.
International handling
Arclek operates from Hong Kong and serves audiences in Hong Kong and Southeast Asia. Website-related information may be processed in other locations, where privacy laws may differ. We address such processing in accordance with applicable data-protection requirements.
Information security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No website or transmission method can guarantee absolute security. If you have a concern involving information you shared with us, please contact contact@arclek.com.
Your choices and privacy requests
You can contact contact@arclek.com to request access to or correction of personal information associated with your website enquiry or visit. Other rights, including deletion or withdrawal of consent, depend on the law applicable to your circumstances.
Please provide enough information for us to understand your request. We may need to verify your identity or authority before responding. We handle requests as required by applicable law and explain any applicable limitation.
You may also raise a concern with the relevant privacy regulator, including Hong Kong’s Privacy Commissioner for Personal Data where applicable.
Children’s privacy
The website is intended for a business and professional audience and is not directed at children. If you believe a child has provided personal information through it, please contact us so that we can review the matter and take appropriate action.
Changes to this policy
We may update this policy as the website, our practices or legal requirements change. The “Last updated” date above identifies the current version. We will provide additional notice of changes where required by applicable law.
Contact us
For questions about this policy or a website-related privacy request, email contact@arclek.com.
DataArc Technology Limited (Hong Kong), operator of Arclek.
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